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Terms & Conditions

Please take time to read these Terms & Conditions carefully. By booking a service you agree to be bound by these terms.

1) Prices are subject to change. We will give existing customers not less than 14 days notice of any change in price. All prices are inclusive of VAT.

2)  Payment is due on completion of the service, unless alternative arrangements have been agreed with us. Payment can be made by credit card, debit card, cheque made payable to Homefresh, or by cash. 

Please note we are unable to confirm a booking for a spring clean or any other one-off clean without valid credit or debit card details. We also reserve the right to request a cash deposit.

3) Cancellation by customer. Please give us as much notice as possible if you need to cancel a scheduled service. If a service is cancelled within 24 hours of its scheduled date we reserve the right to charge a cancellation fee.     

If a visit is cancelled on the day of the clean, including any visit where the cleaners are unable to gain access to a property or where they are unable to carry out their duties because of hazardous conditions, a fee of 50% of the normal price will be levied and invoiced.

4) Cancellation by Homefresh. Homefresh will not be liable for any delay to or cancellation of the services caused by circumstances beyond our control (including but not limited to fire, flood, strike, exceptional traffic circumstances, lack of adequate power or breakage or failure of machinery or apparatus). In such circumstances Homefresh will make every effort to arrange an alternative time suitable to both parties. Where a regular visit falls on a bank or public holiday - and we are not working that day - we will make every effort to rearrange your visit for a mutually satisfactory time.

5) Arrival times. We cannot guarantee arrival times for any visit. We will give you an indication of when to expect the cleaners and advise you if there is likely to be any undue delay.

6)  Safety. In order to protect our employees, they are instructed not to enter an environment they consider to be unsafe, dangerous to health, or inoperable for any reason. They may be instructed to withdraw from the premises and to report the problem.

7) Key holding. Homefresh undertakes to provide absolute security for your keys at all times. In the unlikely event of any keys being lost by Homefresh, we will make appropriate arrangements as soon as reasonably possible. Homefresh shall not be liable for any loss or damage as a result of a delay caused by you.

8) Complaints. If you are dissatisfied with the service you have received from us please contact the office by telephone or email within 48 hours. We will gladly return and re-clean any areas in question free of charge.

9) Damage to property. In the event of any damage or breakages you must inform us as soon as possible and in any event within 4 days of the relevant visit.

In the event of damage or loss as a result of negligence, the liability of Homefresh shall be limited (at Homefresh discretion) to repair or the replacement cost of the item, taking into account its age and condition. Homefresh shall not in any event be liable for any loss of profit or consequential loss.

10) You agree that the intimation of a complaint or a claim for compensation for damages under Conditions 8) or 9) of these terms does not entitle you to withhold payment for services rendered nor are you entitled to any right of set-off.




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Homefresh Cleaning Solutions, Rosyth Business Centre, 16 Cromarty Campus Rosyth, Fife, Scotland KY11 2WX
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